Delivery, Refund, Return & Exchanges

Delivery

After we’ve completed your order you’ll receive an e-mail with all the information you’ll need to follow your parcel via the URL that you will receive in your inbox.

You didn’t receive an e-mail? Check your spamfolder. Nothing there? Send us an e-mail on hello@eyeeye.me. We’ll probably be able to help you out.

Products will normally be shipped within two business days.

Transit times vary according to the destination.

 
Local Pick-ups

In case you opted for a local pickup, you’ll be notified as soon as your order has been prepared. All you’ll have to do is come by the office and collect your purchase. 

Our studio address:
eyeeye
Valdemarsgade 19 c
Copenhagen 1665
Denmark

Refund, Return & Exchange

You may want to exchange or return a product whether the product doesn’t fit or you aren’t satisfied with it. Or just without any specific reason. In that case, we’re happy to help you out by taking back the product.

Our service

  • 14 days return policy after receiving your order.
  • Exchange? After receiving your return we will ship the new item to you.
  • Money back? You will receive a refund as soon as we have processed your return.
  • Defective product? You will be eligible for a refund or exchange.
  • Send it in or deliver the product yourself at our eyeeye office.

How to return or exchange?

There’s a 14 days return policy after receiving your order. Within this period you can return your item by mail or drop it of for free at our office. You have the option to exchange the product or get a refund.

Our studio address:
eyeeye
Valdemarsgade 19 c
Copenhagen 1665
Denmark

Some points of attention before returning

  • You have 14 days after receiving your goods to sign up for a return online or to return the product to our store within those 14 days.
  • Use the original shipment-box/packaging the products were packed with or use a new one. Do not ship a product without, and do not stick any shipment labels directly onto the product.
  • In case of wear, missing accessories or missing/damaged packages, you will not be entitled to the full purchase amount.
  • Bring your product to the post office or to our store.
  • Make sure that you receive a track & trace code when shipping, we are not responsible for lost shipments without a track & trace code.
  • Once we have processed your return, you will receive an email from us. In busy periods, this may take longer.

Note: If you have gone through the 14 day period, it is no longer possible to send your product back.

What can you expect from us after returning?

We always do our best to quickly process your returned package so we can work on your desired solution. Refunds might take up to seven business days before returning to your account.

Exchange for new product?

Send an email to hello@eyeeye.me with the following information:

Title: Return / Exchange “ORDERNUMBER”

  1. Article-code or product-name
  2. Quantity
  3. Return / exchange reason
  4. (Specify new product for which the returned product should be exchanged for)

After we’ve received and processed the return, we will send the new product to you.

  • Is the new product cheaper? Then you’ll receive a refund for the balance.
  • The new product is more expensive? We will create a payment request for you. After you have transferred the remaining amount, we will send the product directly to you.
  • If the product is out of stock, we will refund the purchase amount to the account you have paid with.
  • If you would like to add more products, please let us know in advance.
  • For every warranty covered issue we will cover the transportation cost.

Rather have your money back?

After processing your return, we will immediately refund the purchase amount. It might take up to seven business days before returning to your account. Have you paid with a gift voucher or discount code? Then we will activate it again for you.

  • When you have returned an online purchase at our office. Then we will transfer the purchase amount to the payment method you’ve used to purchase.